Ambient Intelligence (AmI) is considered a likely future embodiment of the information society, according to development scenarios proposed worldwide.

In AmI environments people are surrounded by fixed and mobile intelligent objects that are interconnected through fixed and mobile networks which will allow access to information, interpersonal communication and environmental control. It is acknowledged that interaction with the intelligent environment will have to be redefined in order to guarantee certain characteristics that are considered necessary for the environment, not only to be acceptable but also usable and useful: i.e. to be unobtrusive, customizable, adaptive to different user needs, and anticipatory.

Integration of people in future AmI environments is one of the core topics in which the e-Inclusion Lab research staff is involved. In fact, while most problems for integration within the present Information Society are connected with a suitable structuring of information and an accessible interface of users with the system, integration within the ambient intelligence environment is much more complex because of the multiplicity and heterogeneity of intelligent objects in the environment, the variety of contexts of use, and the diversity of user goals.